WinPlace Casino Privacy Policy

At Win Place Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at winplace.com. By continuing to use our services, you acknowledge that you have read and understood this policy. We are committed to handling your data with transparency, care, and full respect for your rights under applicable data protection legislation.

Who We Are

WinPlace Casino is operated by Fortaprime SRL, licensed under the Anjouan Gaming Board. Our platform is accessible at win-place.com and is designed to serve players in the UK and the Netherlands, among other regions. We act as the data controller for all personal information collected through our website and services. If you have any questions about how we handle your data, please contact us at support@winplace.com.

What Information We Collect

At WinPlace, we collect personal data that you provide directly to us, as well as information gathered automatically when you interact with our platform. This ensures that we can deliver a safe, personalised, and legally compliant gaming experience.

Information You Provide to Us

• Full name, date of birth, and residential address
• Email address, phone number, and account login credentials
• Payment and financial information, including card details and cryptocurrency wallet addresses
• Identity documents submitted for KYC (Know Your Customer) verification
• Communications with our support team via live chat or email

Information We Collect Automatically

• IP address, browser type, and device information
• Session data, pages visited, and time spent on our platform
• Gameplay history, wagering activity, and transaction records
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Personal Data

Here at WinPlace Casino, we process your personal data only for legitimate and specified purposes. We do not sell your data to third parties. The information we collect is used in the following ways:

• To create and manage your player account
• To process deposits and withdrawals securely across all supported payment methods
• To verify your identity in compliance with anti-money laundering and KYC requirements
• To provide 24/7 customer support in English
• To personalise your experience and send relevant promotional offers, where you have given consent
• To detect and prevent fraud, money laundering, and other prohibited activities
• To fulfil our obligations under applicable gaming licences and regulations
• To monitor responsible gambling patterns and intervene where necessary

Legal Basis for Processing

Our Win Place Casino platform processes your data on several legal grounds, depending on the nature of the activity. We rely on contractual necessity when processing data needed to deliver our services — for example, processing your deposits or verifying your identity before a withdrawal. We rely on legal obligation when complying with anti-money laundering rules or reporting to our licensing authority. Where we send you marketing communications, we do so based on your explicit consent, which you may withdraw at any time.

Cookies and Tracking Technologies

At WinPlace, we use cookies to improve your browsing experience, analyse site traffic, and personalise the content you see. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our platform.

Types of Cookies We Use

• Essential cookies: Required for core site functionality, such as maintaining your login session
• Analytics cookies: Help us understand how players navigate our platform so we can improve it
• Marketing cookies: Used to deliver relevant promotions, including winplace casino bonus offers and seasonal campaigns
• Preference cookies: Remember your language, currency, and other settings

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

Our WinPlace Casino team does not sell or rent your personal data to third parties. However, we may share your information with carefully selected partners and service providers in specific circumstances:

• Payment processors and financial institutions facilitating your transactions (Visa, Mastercard, Bank Transfer, and supported cryptocurrency networks)
• Identity verification and KYC service providers
• Regulatory and licensing authorities, including the Anjouan Gaming Board
• Law enforcement or government bodies where we are legally required to disclose data
• Our game providers and technology partners, strictly for service delivery purposes

All third parties we engage are required to handle your data in accordance with applicable privacy laws and our data processing standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or regulatory obligations. In most cases, we are required to retain transaction records and identity documents for a minimum of five years following the closure of your account. After this period, we securely delete or anonymise your data.

Your Rights

At Win Place Casino, we respect your rights as a data subject. Depending on your jurisdiction — including the UK and Netherlands — you may be entitled to the following:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request deletion of your personal data
• Right to restriction: You may ask us to limit how we process your data
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@winplace.com. We will respond to all requests within 30 days.

Security of Your Data

Here at WinPlace Casino, we implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption for all data transmissions, and access to personal data within our organisation is strictly limited to authorised personnel on a need-to-know basis. While no system can guarantee absolute security, we continually review and update our practices to maintain the highest standards of data protection.

Responsible Gambling and Data

Our WinPlace platform uses data analysis to support responsible gambling practices. We monitor gameplay patterns to identify potential signs of problem gambling and may use your data to implement protective measures, apply account limits, or facilitate self-exclusion requests. This processing is conducted in your interest and in compliance with our licensing obligations.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take steps to delete that information and close the associated account immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by email or by posting a prominent notice on our platform at winplace.com. Your continued use of our services after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how WinPlace Casino handles your personal data, please do not hesitate to get in touch with us. You can reach our support team 24 hours a day, 7 days a week:

• Email: support@winplace.com
• Live Chat: Available 24/7 on winplace.com

We are here to help and will always do our best to address your privacy concerns promptly and professionally.